Privacy Policy
Last updated: January 16, 2025
At ImmiX, we value our users’ privacy and are committed to protecting the personal information we collect and store. This privacy policy describes how we collect, use, and protect our users’ personal information.
1. Information We Collect
1.1 Personally Identifiable Information (PII): We collect and store the following types of personally identifiable information (PII) when you use our services:
- Email Addresses: We collect your email address when you register on our site, communicate with us, or use our services.
- Translation Documents: We receive and store the documents you send us for translation, which may contain sensitive personal information such as birth certificates and other documents related to immigration processes.
1.2 Analytics Data and Session Replay
We use third-party analytics services, including Amplitude’s Session Replay, to better understand how users interact with our website and services. This may include capturing and replaying certain user actions such as clicks, scrolling, and navigation. We take measures to avoid capturing sensitive data from the documents you upload for translation.
2. How We Use the Information
2.1 Purposes of Use: The information we collect is used for the following purposes:
- Document Translation: We use the documents you provide to carry out the requested translation services.
- Communication: We use your email address to send you notifications related to your account, updates on your order, and to respond to your inquiries.
- Analytics & Product Improvement: We utilize user data to analyze trends, understand user behavior, and enhance our products, features, and services.
- Marketing & Digital Ads: We may also use user data to optimize marketing campaigns and improve digital advertisements.
3. Information Storage and Protection
3.1 Information Storage: The personal information and documents you provide are securely stored on our servers. We take appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction.
3.2 Information Protection: ImmiX uses industry-standard security protocols to protect your information. However, please note that while we make every effort to safeguard your data, we cannot guarantee absolute security of information transmitted over the Internet.
3.3 Retention of Session Replay Data: Session replay data is retained for up to 30 days, while other analytics data—such as IP addresses—may be stored for a longer period in order to meet compliance, security, or auditing requirements. If you have any concerns or would like to request deletion of this data, please contact us at contact@goimmix.com.
4. Deletion of Documents and User Accounts
4.1 Deletion Options: You have the right to delete your documents and user account at any time. You can do this in the following ways:
- Document Deletion: Log in to your account on our website and select the individual documents you wish to remove.
- Account Deletion: You can choose to delete your entire account and all associated documents. This can be done through your account settings on our website.
- Deletion Request via Email: You can also send us an email at contact@goimmix.com requesting the deletion of your account and all associated data.
5. Sharing Information with Third Parties
ImmiX does not share, sell, or rent your personal information to third parties without your consent, except when required by applicable law, to meet our legal obligations, or to protect our rights.
We may share certain usage data with third-party analytics providers, including Google Analytics and Amplitude, to better understand how users engage with our services, optimize our marketing efforts, and improve digital ads. These providers have access to anonymized usage data for the sole purpose of helping us improve user experience. Sensitive or personally identifiable information from uploaded documents is not included in session replays.
6. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes via our website or email.
7. Contact
If you have any questions or concerns about our privacy policy or how we handle your personal information, please feel free to contact us at contact@goimmix.com.